Frequently asked questions
Answers about our services, payments and privacy.
General
Do I need an account to use the services?
No. You can write a letter, build a CV or submit an advocate request as a guest. Creating an account is optional and lets you find all your documents and payments in one place.
How do I pay?
After previewing your document, choose a payment method such as M-Pesa, Tigo Pesa or Airtel Money. You will see the amount, the account to pay and a payment reference. After paying, enter the transaction ID from your confirmation message.
When can I download my document?
As soon as our team confirms your payment. You will see the download button on your document page, and we notify you by email or SMS when contact details are provided.
Is my information private?
Yes. Your documents are only visible to you and, for advocate requests, to the assigned advocate. Uploaded files are stored privately and are never published on a public link.
Job Application Letters
Can I write my letter in Kiswahili?
Yes. Choose Kiswahili at the start and you will see templates written in Kiswahili.
Can I change the template after entering my details?
Yes. On the preview page you can switch to any other template in the same language before you pay.
CV Builder
What happens if my CV is longer than one page?
Your CV flows onto additional pages automatically with consistent margins and headings.
Can I change the order of sections?
Yes. On the preview step you can move sections up or down to highlight what matters most for the job.
Advocate Services
How do I track my advocate request?
After submitting you receive a tracking code. Use the Track page with your tracking code and phone number, or open the private tracking link we send you.
Which files can I upload?
PDF, Word documents and clear photos (JPG or PNG) up to the size shown on the upload form.
Still have a question?
Our team usually replies within one working day.