Privacy policy

Who we are

This website is operated by BACC Tanzania. Contact details are listed on our Contact page.

Information we collect

• Details you enter to create a document, such as your name, contact details, education and work history.
• Documents you upload for advocate services.
• Payment details you submit, such as the payment method, transaction ID and phone number used to pay. We never ask for your mobile money PIN.
• If you create an account: your name, email address, phone number and password (stored as a secure hash).

Cookies and visitor statistics

We use strictly necessary cookies to keep you signed in, remember your progress in a form and protect forms. Optional cookies are used only if you allow them in the cookie banner: analytics cookies to count page views and unique visitors, preference cookies to remember choices such as your language, and marketing cookies if we run advertising campaigns. You can change your choice at any time with the Cookie settings link at the bottom of every page. Our Cookie policy page lists the cookies in detail. If your browser sends a Do Not Track or Global Privacy Control signal, we do not record your visit.

Writing suggestions (AI)

The CV builder and job letter forms offer optional writing suggestions. When you press a suggestion button, the text in that field and the related details you entered (for example your job title or skills) are sent to Google's Gemini service to prepare the suggestion. Nothing is sent unless you press a button. We do not send your contact details, passwords or payment information, and we do not store the text of your request or the suggestion. Suggestions are never saved into your document unless you accept them.

Newsletter

If you subscribe to our newsletter we store your email address, your language and the date you agreed. You are only subscribed after you confirm through the link we email you, and every newsletter has a link to unsubscribe. We never subscribe customers automatically.

How we use information

• To prepare, deliver and store the documents you request.
• To verify payments and send you payment confirmations.
• To send verification codes and updates about your requests by email or SMS.
• To keep the service secure and prevent misuse.

Sharing

We do not sell personal information. Advocate requests are shared only with the advocate handling them. SMS and email delivery providers process contact details only to deliver messages.

Retention and your rights

We keep documents and payment records for as long as needed to provide the service and meet legal obligations. You can ask us to correct or delete your information by contacting us.

Changes

We may update this policy. The date of the latest update is shown on this page.